Refund and Returns Policy

Gummyz Galore does its best to ensure that all products on the website include detailed descriptions and images, and are of the highest possible quality, so that you can shop with confidence. Non‑defective goods purchased via online transactions may be returned within 7 days for a full refund or exchange.

If the product is damaged or does not match the order, we will collect and refund or replace it at no cost to you. All returns are subject to the conditions below. When you receive your order, it is IMPORTANT that you check to ensure everything is in good condition (i.e., not damaged or defective) and notify us immediately if there is a problem.

Please contact us to notify us of the return, and we will provide details on how to send the product back, either via a courier pickup arranged by us or via the Post Office.

Damaged or Incorrect Products

If the product you have received is damaged or does not match the order, we will collect and refund or replace it free of charge, provided that:

• You notify us of the issue within 7 days of delivery, and

• The item is intact (other than the initial damage) and in its original packaging.

After 7 days, we will only accept returns for defective products if it can be proven that the defect existed before delivery. Please contact us to notify us of the issue, and we will arrange a replacement.

Exclusions

Gummyz Galore will not accept returns of the following products, except in the event of damage or incorrect deliveries:

• Items returned without original packaging or after 14 days of delivery.

Please DO NOT DISCARD ANY ITEMS unless instructed to do so by Gummyz Galore.

If you choose to return part of an order, you may no longer qualify for special offers associated with your purchase. For example, if you received a free gift with purchase, you may be required to return the gift to receive full credit for your return.

Refunds

Returns will be refunded as cash, paid back into your account via EFT. We endeavour to process refunds as swiftly as possible.

Return and Refund FAQs

Can I cancel my order prior to delivery

You may cancel your order within 3 hours of placing it. After that, the order may already be picked, packed, and dispatched.

What if I no longer wish to proceed with my order

If you change your mind, please notify us as soon as possible before production begins so we can arrange cancellation and/or refund.

What if the item I purchased is damaged

If the product is damaged or incorrect, we will collect and refund or replace it at no cost to you. Please contact us to notify us of the return, and we will provide instructions for courier pickup or Post Office return.

How will I be refunded

Refunds are processed as cash via EFT into your bank account.

How long will it take to process my refund

Within 30 days.